Dave's Care Policies

Let me start by saying I'm not a businessman, I'm an animal lover who is happy to care for people’s pets when they are unable to. How difficult can it be to do what I do without a college course in Business Management. Apparently more than I know, numerous times I have been taken advantage of by me trusting people.  I've learned that a policy is a must, and by having one every one knows what we expect from you and you from us.

If you book with us, then you agree to my policies. We will ask you up front if your pet or pets get along with other pets and people. We will also ask if they are house broken or if they have any habits, we should be aware of, for example do they have a habit of tearing things up or they are not completely house broken. We believe in the honor system so if you tell us they are fine with other pets and people, are house broken, do not tear the home apart, then we believe you. However, if we find out differently after you drop the pet off, do not be surprised if I ask you to come back and pick up your pet. 

We do not care for mean, aggressive or unruly pets, they either behave or please find someone else to care for them. 

You mus have up to date shots records and vaccinations are required, again, we believe in the honor system, and we will not require you to provide us proof, but we do ask that you have those records available for review. And if something arises where we need those shot records and ask you to provide them, please have them, save them in your phone. Don't be the person that runs the honesty policy where we will have to change the policy.

If you book with us and it is for 3 days or less, we will ask for the payment up front on the day of booking, it is non-refundable. We do this because we limit how many pets we care for at one time, if you cancel you have either taken away our ability to try to fill that slot or we have already turned other people down for your same spot and they found someone else to care for their pets. Either way I would lose out on our ability to care for someone else's pet and lose money at the same time.

If you do book with us but it could be days or weeks out before we begin caring for your pets, I guarantee that we will be able to accommodate your pet or pets but in order to do so I require half of the pets stay as a guarantee that you will not cancel the booking, that deposit is also non-refundable. The same logic applies; we can very well lose business due to our inability to backfill that spot. There are extenuating circumstances and we would be happy to listen to yours and if we feel it is warranted, we will issue a refund or possibly a partial refund, but that is at our discretion. Telling us you changed your mind about your trip is not a valid reason.

Typically we require payment in full prior to us providing our services, so this means that when you drop your pet or pets off, we do require that you pay the remainder of your balance. 

Dave does allow the sitters to determine whether they require the rest of the payment in full however that is again at the sitter's discretion.

We soon will take just about any form of payment including PayPal, Venmo, Chime, Skrill, etc... however until Dave creates your ability to create an appointment and pay online is completed then cash is king. 

If you do not pick your pet up at the scheduled time or date you may be required to pay additional costs if we have not discussed it. And on the off chance you do not pick up your pet, and we have not discussed it, we will give you 3 days to claim your pet, otherwise we may take it to Midlands Humane Society or Nebraska Humane Society, whatever organization we can find that can accommodate your pet. We will try our best to find a no-kill shelter, but it is not our responsibility to care for your pet if you have abandoned it in our car and I can tell you it has happened many times previously. 

Another issue that has occurred a few times is dogs, cats, parrots, llamas, etc. That Iwe are caring for have taken it upon themselves to customize our home, furniture, clothes, shoes, etc. and we have found out the hard way that business pet insurance does not pay for damage done to our property if it's done by one of the pets under our care. As mentioned previously we will always ask you before taking responsibility for your pet if it has any habits like chewing the metal wheel off of my desk chair, using our doorways for scratching or teething posts, finding that of all the toys we make available for your pets to play with have been destroyed, those items are expensive and expensive to replace, if they destroy it, you replace it. Just remember even if we forget to ask you about their habits, If you agree to have us caring for your pet you should understand that if your pet causes damage to our homes, property or myself or any pet that we may be caring for at the same time as yours, you will be responsible for said damages. There are no exclusions, there's no gray area, if your pet causes damage you are financially responsible for those damages. If your pet harms another dog even if they are just playing, you will pay the vet bill. This has never happened but if I was negligent or preoccupied and something happened then I would pay the bill. Like I said, that has never happened because we are very mindful and watchful when it comes to caring for your pet. 

We give your pets a couple of days to become adjusted to a new environment and potentially the first place they've been outside of their own home or not often, but when have given them a couple of days and they act in a manner that is detrimental to ourselves or other pets in our care, then all bets are off. If your pets constantly have 'accident's', barks when a car drives by, just doesn't behave anything like you have previously told us, we will no longer care for that pet/pets and ask you to come pick them up and the money you paid us after you dropped the pet/pets off to us is not refundable. Honesty is a beautiful thing, and we understand a new environment and separation anxiety but there’s a difference between those behaviors and normal behavior and we have done this long enough to know the difference. 

If you decide to book with us great, we promise that we will do everything we can and usually much more to make your pets stay the most pleasant they can ask for and we believe we will provide the best care that your pet will ever experience, and we want the same experience. If you want to bring a kennel, in certain situations we are okay with it, if your pets need medication, we are accustomed to that, the moral of the story is we can almost accommodate you in most ways, you just need to ask. 

We know we may lose customers because of these policies, but the ones that know us and and even more so Dave, knows how we treat their pets and how their pets react to us when they see us for another stay, know the service we provide and the value that we provide and that is nothing but pure love and the pets know it. 

If you agree to these terms we will be happy to care for your pet.  Also, going forward, we will be asking you to sign a copy of this agreement upon booking either electronically or in person.