My Policy, Please Read

Let me start by saying I'm not a business man, I'm an animal lover who is happy to care for peoples pets when they are unable to.  How difficult can it be to do what I do without a college course in Business Management.  Apparently more than I know since twice in the last 6 months I have been taken to the cleaners by clients that I allowed to have another person to pick up their pets and even though they have not paid in full and both were long stays of about 10 - 14 days.  Also one of the clients pet (an Akita) was in his kennel and I went to the store came back and found foam from my couch and my bed mattress was gnawed on also, he forced the kennel door open, not only did I not receive my complete costs for caring for their pet, I'm having to replace furniture because the clients ghosted me.  With that being said, effective today, 11/15/2022 I will no longer be offering pet insurance.  Neither my renters insurance or pet insurance would cover the damage done.  Along those lines if I do allow you to not pay in full the amount when dropping off your pet

If you agree to me caring for your pet you should understand that if your pet causes damage to my home, property or myself or any pet that I may be caring for at the same time as yours,  you will be responsible for said damages.  There are no exclusions, there's no gray area, if your pet causes damage you are financially responsible for those damages.  If your pet attacks another dog regardless of where we are at, you will pay the vet bill. 

I do not and will not care for dangerous or unruly dogs.  Keep in mind also I live in an apartment, I can't c are for dogs that bark constantly as I obviously have neighbors and I don't want to hear complaints from management about barking dogs.   I will ask you before I book  you if your pet is friendly towards other animals and do they bark and are they house broken/trained.  If you say yes, I will believe you.  If I find out differently during the course of your booking, you understand that I will no longer care for that pet.  

Deposits:  Deposits are intended to secure you for a booking, nothing more.  I have decided that all clients that only book for 3 or less days must pay for the care up front, meaning the day you contact me and I book you, I need your payment that day.  Longer bookings, If you give me 3 days notice prior to the date I am supposed to care for your pet I will refund your money.  Depending on how you pay me will determine how quickly you will receive your refund.  If you pay me by Venmo or some other payment processor on one day, I transfer those funds to my bank, and you decide to cancel the next day and you want your money back immediately, that will not happen.  

If you pay for your deposit in cash, you will receive it the same day you request it, as long as you pick it up. If you decide after the 3 days of your booking date that you are no longer going to utilize my services, unless you have a good reason for cancelling, you will forfeit that deposit, simply because you narrowed my ability to back fill the opening.  I have provided a refund to everyone that has cancelled and wanted a refund and now I can't do so if you can't adhere to the policy.  Every situation is different and I'm not looking to keep someone's money if I don't provide them the services they booked for.  Like I said earlier, by cancelling your booking with me 2 days prior to your date, you have taken away the ability for me to back fill your now open spot.  

If you decide to book with me great, I promise that I will do everything I can and usually more to make your pets stay the most pleasant they can ask for.  I will provide the best care that your pet will ever experience and I want the same experience.  If you want to bring a kennel, in certain situations I'm okay with it but I personally I don't do kennels, many times those are used when owners can't control their dog.  If you have a kennel  and want your pet in the kennel most of their stay, call someone else. If you need the kennel because you can't control your pet, get him training and I do not train dogs.  

Refunds:  Refunds unless described above concerning deposits are not refundable once you drop your pet/pets off to me. I will not tolerate clients or potential clients that are not truthful about their pets behavior or are not as explained to me then there's a problem.  I give the dogs a couple of days to become adjusted to a new and potentially first place they've been outside of their own home or not often, but when I've given them a couple of days and they act in the same manner then all bets are off.  If your pets constantly have 'accident's', barks when a car drives  by, just doesn't behave anything like  you have previously told me, I will no longer care for that pet/pets and the rest of the money you paid me after you dropped the pet/pets off to me is not refundable.  If  you can't be honest with me then I don't want or need your business.                   

I know I will lose customers because of these changes, but the ones that know me and how I treat their dogs and how their dogs react to me when they see me, know  the value that I provide and that is nothing but pure love and the dogs know it.