My Policy, Please Read

Effective today, 11/15/2022 I will no longer be offering pet insurance.  With that being said, if your pet causes damage to my home, property or myself or any pet that I may be caring for at the same time as yours,  you will be responsible for said damages.  There are no exclusions, there's no gray area, if your pet causes damage you are financially responsible for those damages.  If your pet attacks another dog regardless of where we are at, you will pay the vet bill. 

No dangerous or unruly dogs are allowed, dogs that bark constantly are not allowed, dogs that decide "it's to hot or to cold to go outside" to relieve themselves and decide to do it in my home are not allowed.  I will ask you before I book you if your pet is friendly towards other animals and do they bark and are they house broken/trained.  If you say yes, I will believe you.  If I find out differently during the course of your booking, you understand that I will no longer care for that pet.  

Deposits:  Deposits are intended to secure you for a booking, nothing more.  If you give me 3 days notice prior to the date I am supposed to care for your pet I will refund your money.  Depending on how you pay me will determine how quickly you will receive your refund.  If you pay me by Venmo or some other payment processor on one day, I transfer those funds to my bank, and you decide to cancel the next day and you want your money back immediately, that will not happen.  If you pay for your deposit in cash, you will receive it the same day you request it, as long as you pick it up. If you decide after the 3 days of your booking date that you are no longer going to utilize my services, unless you have a good reason for cancelling, you will forfeit that deposit.  I have provided everyone that has cancelled a refund and now I can't do so if you can't adhere to the policy.  Every situation is different and I'm not about keeping someone's money if I don't provide them the services they booked for.  By cancelling your booking with me 2 days prior to your date, you have taken away the ability for me to back fill your now open spot.  

If you decide to book with me great, I promise that I will do everything I can to make your pets stay the most pleasant they can ask for.  I will provide the best care that your pet will ever experience and I want the same experience.  If you want to bring a kennel, in certain situations I'm okay with it but I personally I don't do kennels, many times those are used when owners can't control their dog.  If you have a kennel  and want your pet in the kennel most of their stay call someone else. If you need the kennel because you can't control your pet, get him training and I do not train dogs.  My rates are increasing and I will actually charge like any other business an additional fee for holiday and as I said, taxes, payment fees, etc...will now be part of your bill.  

I know I will lose customers because of these changes, but the ones that know me and how I treat their dogs and how their dogs react to me when they see me, know the value that I provide and that is nothing but pure love and the dogs know it.