My Policy, Please Read

Let me start by saying I'm not a business man, I'm an animal lover who is happy to care for peoples pets when they are unable to.  How difficult can it be to do what I do without a college course in Business Management.  Apparently more than I know since numerous times I have been taken advantage of by me trusting people. 

With that being said, if you book with me for 3 days or less, I will ask for the payment up front. I do take just about any form of payment including PayPal, Venmo, Cash App, Skrill, etc...of course cash is always king, but I will also take checks and once I'm up and running I will take credit/debit card payments over the phone or in person. For any stay longer than 3 days I will require that you pay a booking fee equal to half the cost of your pets stay with me, you can pay me the other half when you pick them up. 

In the past I allowed owners who asked if someone besides themselves can pick up their pets, which I allowed, but to many times the pet/pets were picked up and I was never paid for my services. That's why I require a payment up front.  

Another problem that has occurred a few times and that is dogs, cats, parrots, llama's, etc.. I'm caring for have taken it upon themselves to customize my furniture, clothes, shoes, etc.. I found out the hard way that business pet insurance does not pay for damage done to your property if it's done by one of the pets under your care. I will always ask you before taking responsibility for your pet if it has any habits like chewing the metal wheel off of my desk chair, using my doorways for scratching posts, finding that of all the toys I make available for your pets to play with, they find my sneakers much more to their liking. If they destroy it, you replace it. 

Just remember even if I forget to ask you about their habits, If you agree to have me caring for your pet you should understand that if your pet causes damage to my home, property or myself or any pet that I may be caring for at the same time as yours,  you will be responsible for said damages.  There are no exclusions, there's no gray area, if your pet causes damage you are financially responsible for those damages.  If your pet harms another dog even if they are just playing, you will pay the vet bill. This has never happened but if I was negligent or preoccupied and something happens then I will pay the bill. Like I said that has never happened because I am very watchful when it comes to caring for your pet. 

I do not and will not care for dangerous or unruly dogs. I can't c are for dogs that bark constantly as I obviously have neighbors and I don't want to hear complaints from management about barking dogs.   I will ask you before I book  you if your pet is friendly towards other animals and do they bark and are they house broken/trained.  If you say yes, I will believe you.  If I find out differently during the course of your booking, you understand that I will no longer care for that pet.  

Deposits:  Deposits are intended to secure you for a booking, nothing more.  I have decided that all clients that only book for 3 or less days must pay for the care up front, meaning the day you contact me and I book you, I need your payment that day.  Longer bookings, If you give me 3 days notice prior to the date I am supposed to care for your pet I will refund your money.  Depending on how you pay me will determine how quickly you will receive your refund.  If you pay me by Venmo or some other payment processor on one day, I transfer those funds to my bank, and you decide to cancel the next day and you want your money back immediately, that will not happen.  

If you pay for your deposit in cash, you will receive it the same day you request it, as long as you pick it up. If you decide after the 3 days of your booking date that you are no longer going to utilize my services, unless you have a good reason for cancelling, you will forfeit that deposit, simply because you narrowed my ability to back fill the opening.  I have provided a refund to everyone that has cancelled and wanted a refund and now I can't do so if you can't adhere to the policy.  Every situation is different and I'm not looking to keep someone's money if I don't provide them the services they booked for.  Like I said earlier, by cancelling your booking with me 2 days prior to your date, you have taken away the ability for me to back fill your now open spot.  

If you decide to book with me great, I promise that I will do everything I can and usually more to make your pets stay the most pleasant they can ask for.  I will provide the best care that your pet will ever experience and I want the same experience.  If you want to bring a kennel, in certain situations I'm okay with it but I personally I don't do kennels, many times those are used when owners can't control their dog.  If you have a kennel  and want your pet in the kennel most of their stay, call someone else. If you need the kennel because you can't control your pet, get him training and I do not train dogs.  

Refunds:  Refunds unless described above concerning deposits are not refundable once you drop your pet/pets off to me. I will not tolerate clients or potential clients that are not truthful about their pets behavior or are not as explained to me then there's a problem.  I give the dogs a couple of days to become adjusted to a new and potentially first place they've been outside of their own home or not often, but when I've given them a couple of days and they act in the same manner then all bets are off.  If your pets constantly have 'accident's', barks when a car drives  by, just doesn't behave anything like  you have previously told me, I will no longer care for that pet/pets and the rest of the money you paid me after you dropped the pet/pets off to me is not refundable.  If  you can't be honest with me then I don't want or need your business.                   

I know I will lose customers because of these changes, but the ones that know me and how I treat their dogs and how their dogs react to me when they see me, know  the value that I provide and that is nothing but pure love and the dogs know it.